IVR hosting, or Interactive Voice Response hosting, is a type of service that allows a business or organization to provide quick, automated support for their customers or members. There are many different IVR systems and various companies who offer them but the basic idea of all IVR systems is that the customer or member is able to talk directly to the system and make quick decisions on how they wish to proceed with the support through speech and number pad input. This article will discuss the advantages and disadvantages of IVR hosting and list a number of hosting options that are available.

Advantages
The main advantage of IVR hosting is that customers are able to work through their problems with the automated system rather than wait in line for a customer support representative. This benefits both the customer and the company as the customer can usually solve his/her own problem by talking to the IVR system. While this may still leave a good number of customers who need or wish to talk to a customer support representative, the IVR system will effectively filter out the simple cases and leave the more challenging cases to customer support. In addition to being easy to use, this process saves the company time, money, and effort that they would have otherwise had to to put into training and paying more employees.

Disadvantages
IVR hosting is not without its faults, however. IVR systems often do not include detailed information such as why an account is having problems or how to fix a specific error. For this kind of support, a customer support representative. Another disadvantage of IVR systems is that users often wish to just speak to a live agent and become irritated when they must work their way through a number of menus or options. Likewise, IVR systems are often prone to errors due to unrecognized commands and require the user to restart from the beginning. While these problems are minimal, they do present a growing trend among users against IVR systems.IVR Hosting

VoiceStamps IVR Hosting
VoiceStamps IVR Hosting is an IVR hosting service that provides businesses and organizations with top-of-the-line IVR hosting. VoiceStamps guarantees that their prices are the lowest in the industry and is designed for buyers and resellers alike. Prices range from $9.95 for monthly service to custom setups that are only $19.95. Standard prices are much higher, however, with setups costing $250, monthly fees of $49.95, and transactions costing 50 cents a piece. VoiceStamps IVR Hosting features Voice Capture, TouchTone Capture, Data Lookup Capture, Caller Registration, Box Creation, Info Capture, and much more.

PlumVoice IVR Hosting
PlumVoice IVR Hosting is a preferred IVR system for many companies all around the world. PlumVoice offers packages that include multiple languages, international phone numbers, and text-to-speech software that can convert text to speech and speech to text. PlumVoice also includes many features for server-side management such as live monitoring, 24/7 operations, advanced security, and much more. Prices are customized for specific user needs through a free consultation so that users get exactly what they need when they need it.

Voxeo IVR Hosting
Voxeo IVR Hosting provides a number of IVR solutions for specific customer needs. Products include a self-service IVR, a text-based bot platform, a cloud-based API, a voice management software, and a SBC platform. Users are also able to create their own IVR platforms and deploy them in a customized environment. Voxeo also provides VoIP services that can be connected to an IVR software to maximize optimization. Prices with Voxeo depend on the specific options and packages selected by the user but are very competitive with similar IVR solutions.