If you are looking to contract a call center outsourcing service, one of the most important considerations your business should make is the type of services available. Here are a few of the more common call center services. Customer Acquisition Customer acquisition is possibly the most popular service that call centers offer. Customer acquisition not only includes generating customers, but allowing consumers to contact a representative to make a purchase (i.e. catalogue sales). Generating customers can take lots of resources and usually requires sales associates to contact people over the Read More

A spam filter is a piece of software that filters incoming email to separate unwanted email–junk email commonly referred to as spam–and normal, desirable email. Spam is something that no one wants because, while it is annoying, it can also hold viruses, malware and other programs that can do considerable damage to one's computer. Therefore, a spam filter is an important asset to the computer's longevity. A spam filter works by comparing certain details of an email to a long list of rules. For example, it checks out the title Read More

Belkin brand routers are capable of a hardware reset if there are any problems with the current settings or if access to the router has been disabled inadvertently. The hardware reset function can be performed on Belkin routers by following these steps: Note: Resetting a Belkin router will remove all of the current settings and return it to the factory default settings. Do not perform the reset unless you have the information needed to setup the router to the correct settings needed once the reset has been completed. Manual Hardware Read More

Have you ever wondered how some wireless video camera recordings leaked through the Internet when virtually no one ever touched the device itself? Technology has ushered the use of video and audio interceptors alike to intercept just any type of wireless video-audio cameras in your immediate neighborhood, just in the turn of a dial. Using a Wireless Video Interceptor A wireless video interceptor is used by law enforcement agencies in order to determine if a specific location is being monitored through wireless intercepting devices present nearby. Such a device is Read More

Secure Digital (SD) memory cards are very simple to format. There are 3 main options to format the SD cards to the format needed. To successfully format an SD card, the write protection lock on the side of the card must be in the “unlock” position. SD mini and micro SD cards must be used with an adapter or specialized USB card reader when a computer is formatting them. The first option is to use a format utility. On most computer systems, there are generic formatting utilities available for nearly Read More

Error ox800ccc79 typically appears in Microsoft Outlook when messages are sent. The error message can also affect other messaging clients, regardless of the manufacturer. It usually states that the e-mail cannot be sent due to Simple Mail Transfer Protocol (SMTP) relay blocking. The message’s specific wording may vary, depending on the Internet Service Provider (ISP). These error messages are becoming more common because ISPs are starting to take action against SPAM. Many ISPs are blocking SPAM by requiring that each user be dialed directly to their system in order to Read More

The Peltier effect is one of the three separately identified effects to which “Thermoelectric Effect” or simply, “Thermoelectricity” refers. The other two are the Seebeck and Thomson effects. Discovery This effect is named after French physicist Jean-Charles Peltier, who discovered it in 1834. Peltier found that the junctions of dissimilar metals were heated or cooled depending on the direction of electric current flow through them. The heat that the flow of current in one direction generated was absorbed if the direction of current was reversed. Peltier inadvertently discovered this while Read More

All radio spectrum is legislated or controlled. The FCC requires licenses to operate on some bands, and lets other frequency bands run unlicensed. Radio Services Which Require a License Some of the licensed radio services include: Acronym Full Name URL HAM Amateur http://wireless.fcc.gov/services/amateur/ GMRS General Mobile Radio Service http://wireless.fcc.gov/services/personal/generalmobile/ Radio Services Which Do Not Require a License Some of the unlicensed radio services include: Acronym Full Name URL CB Citizens Band http://wireless.fcc.gov/services/personal/cb/ FRS Family Radio Service http://wireless.fcc.gov/services/personal/family/ MURS Multi-Use Radio Service http://www.provide.net/~prsg/murs_faq.htm While unlicensed, there are still restrictions placed on Read More

There are many methods which have been used to gain root priviledges from a Unix SUID (Set User ID) script or program. It is the task of the programmer of the SUID script or program to prevent the hacker from gaining root access. Here are some methods which hackers utilize and which programmers should prevent: Changing IFS If the program calls any other programs using the system() function call, the hacker may be able to fool it by changing IFS. IFS is the Internal Field Separator that the shell uses Read More

The MBR is the Master Boot Record. The MBR is a small program which runs whenever a computer boots up. The MBR is stored in the first sector of the boot disk. The boot disk may be a hard drive, a floppy drive, or even a CD or DVD drive. The Task of the MBR The normal job of the MBR program is to search the partition table for the active partition, copy the boot sector from the active partition into memory, and transfer control over to that program. If Read More