ITIL, or Information Technology Infrastructure Library, software is software that uses the ITIL system of concepts and practices to maintain groups of IT software and hardware. ITIL software can be crucial to the success of a large business that must keep track of multiple IT systems. There are many companies that provide ITIL software at affordable prices with a variety of functions and tools to help you and your company succeed. In this article, we will compare several of these programs.

What is ITIL Software

ITIL software is IT software that has been developed using the ITIL concepts and practices and has been certified by ITIL, an agency run by the British Office of Government Commerce. ITIL software is used to improve business practices through the use of information technology that has been calubrated to the specifications outlined in the ITIL books. ITIL itself stands for Information Technology Infrastructure Library and is a series of 9 books that outline the world's best standards for business and IT synchronization. Through the use of these standards, ITIL software is able to distinguish itself from less noble IT software.

Popular ITIL Software

There are many ITIL programs available to you through the use of the Internet. These programs may vary slightly but they all provide you and your company with the same basic features. The following services are some of the most popular examples of ITIL software available.

Altimax Service Desk

Altimax Service Desk is an example of ITIL software that focuses its resources entirely on the field of customer service. Altimax Service Desk allows the user to keep track of consumers by generating a unique reference ID for each customer and presenting that customer's entire history with your company at the press of a button. Altimax Service Desk also categorizes your company information and displays it in a searchable database that your customer service representative can use to access any information that the customer would need.

Bugzero

Bugzero is a client that allows you to track, categorize, and update web-based bugs, problems, and defects easily and efficiently. Bugzero does not require any technical training or skills to use the program and it can easily be integrated into any platform or system which means that you do not need any special software or hardware to run the program. Bugzero is straight-forward and user-friendly as it provides you with everything you need to track incidents and errors within your services or products without over-complicating the details.

OpManager

OpManager is a powerful tool used to identify areas within your system network that could be improved. OpManager is used to monitor the performance quality of your system and provide you with information that could make your system more efficient. The tool is preprogrammed with a number of performance measures and also allows you to customize it to monitor any device or devices of your choosing. You can set a specific day and time for OpManager to email you periodic results of your system which means that you can rest assured that if something goes wrong, you will be the first to know about it.

ServiceDesk Plus

ServiceDesk Plus offers the user with a multitude of methods to keep track of customers, assets, contracts, deals, payments, customer support, and database information in one user-friendly console. ServiceDesk Plus allows one person to become a full staff of customer support representatives by providing them with everything he or she needs to respond to both your's and the customer's needs. ServiceDesk Plus also allows for you to synchronize your systems together so that you can eradicate any redundancies from within your network.

iDesk OSM

iDesk OSM is a help desk application that services ISPs and telecommunication companies around the world. iDesk OSM commits itself to researching and developing new cutting-edge technologies that improve customer satisfaction, making their software easy to use, creating innovative methods of accomplishing not only their own goals but the goals of their customers, and dedicating itself entirely to its customers and its staff through the expenditure of training, time, and effort.

ISIS Helpdesk

The ISIS Helpdesk is a powerful tool to help you manage your business through the use of customized knowledge bases, customer history, data integration, a website interface, automated notifications, and service requests. The ISIS Helpdesk organizes everything you need to run an effective customer support center in one user-friendly package. The ISIS Helpdesk allows you to manage your company's assets and customers from your computer while providing your customers with the satisfaction and dedication that they require.