Many of us have lost our cell phones from time to time but some may have a harder time than others in retrieving their phone. What is worse is when you lose your cell phone in the middle of a texting session or when you have an important phone call to make and the person's contact information is in your cell phone. Whatever the reason, this article will provide you with detailed methods of finding your lost cell phone as quickly as possible so that you can continue with your Read More

With so many people using cell phones these days, one of the devices that have popped- up on the market are cell phone jammers. Be advised that cell phone jammers are usually black market devices, since using them is illegal in most municipalities. However, for those that are tired of hearing endless cell phone conversations or constantly being interrupted by incessant cell phone ring tones, a cell phone jammer seems like the perfect device to own. How Cell Phone Jammers Work Cell phone jammers work in a similar way to Read More

The ABCD tones are additional DTMF tones that may be used in any way the standard (0-9) tones are used. These tones are generated using a Silver Box. Engineers envisioned phones being used to access computers and other devices. This vision led to the addition of the number sign (#, sometimes called ‘octothorpe’ or ‘pound’) and asterisk or “star” (*) keys as well as a group of keys for menu selection: A, B, C and D. In the end, the lettered keys were dropped from most phones, and it was Read More

TTY/TDD stands for a group of telecommunication devices that make it easier for deaf and/or mute people to talk over telephone lines. TTY stands for telephone typewriter, teletypewriter or text phone. TDD stands for Telecommunications Device for the Deaf. Usually these devices are all categorized under TTY/TDD. Sometimes TTY means manual devices such as typewriters, TDD devices usually fall under computer assisted or digital devices. For the most part, a TTY/TDD device is the size of a typewriter or a small computer. The vast majority of these devices have a Read More

If you are looking to contract a call center outsourcing service, one of the most important considerations your business should make is the type of services available. Here are a few of the more common call center services. Customer Acquisition Customer acquisition is possibly the most popular service that call centers offer. Customer acquisition not only includes generating customers, but allowing consumers to contact a representative to make a purchase (i.e. catalogue sales). Generating customers can take lots of resources and usually requires sales associates to contact people over the Read More

ESN (Electronic Serial Number) An Electronic Serial Number is a code created to identify mobile devices. An ESN is 32 bits long, and the distribution of information in those bits has changed as the standard has evolved. The first 8 bits originally represented the manufacturer code, leaving 24 bits for the manufacturer to assign codes to mobile devices. This system allowed for up to 256 manufacturers and up to 16,777,215 unique codes for each manufacturer’s mobile devices. To allow for more manufacturers, the manufacturer code was extended to 14 bits, Read More

POTS (Plain Old Telephone Service), also known as PSTN (Public Switched Telephone Service), refers to the dominant telephone service in most residential and small business environments. A telephone company controls POTS, which allows consumers to make and receive calls on one line at a time. POTS differs from PBX, T-1, T-3, ISDN, VOIP, and other digital telephone services, which provide telephone services to multiple lines at a time and usually include many advanced features that POTS does not have.   How POTS Works POTS relies on a telephone cable that Read More

SMS (Short Message Service) is a service that most mobile devices provide. It allows mobile device users to communicate with their friends and family via text messages. SMS is also used to send pictures and videos and may be able to process other phone files such as emoticons and audio files. Unlike other communication methods such as Bluetooth and Internet access, SMS uses standard radio transmissions between cell phones and cell phone towers, much like regular cell phone calls, in order to send text messages, videos, pictures, audio files, and emoticons from Read More

MMS, Multimedia Messaging Service, is a widely used communication channel over mobile phones to send and receive multimedia like images, ringtones, and videos. Most modern mobiles phones are MMS enabled. To use MMS service on your mobile phone, you need to do 2 things: Activate the MMS Service from your Service Provider. Upon activation by the Service Provider, you will receive MMS settings which need to be setup in your mobile phone. The process to setup MMS in your mobile phone will differ from one Service Provider to another. Every Read More

One trick to defeat Caller-ID blocking is to forward your phone line to a friend who lives in another LATA. When your friend receives the anonymous phone call, have him use *69 Call Return to dial to offending party back. As he is now placing a long distance phone call, the telephone number of the anonymous caller will show up on your friend's phone bill at the end of the month. A variation of this trick is available in areas where the local phone company offers per-call billing (as opposed Read More