Like anything else, ITIL software is backed up by the ITIL Service Support. ITIL, or Information Technology Infrastructure Library, is a system of software that has been approved by a standard of specifications under the authority of the British Office of Government Commerce. ITIL software generally falls under the category of customer service or system analysis. ITIL Service Support is used to help users with problems that they may experience with various ITIL software. In this article, we will go over and label the different parts of ITIL Service Support.

What is It

ITIL Service Support is used to help users correct various problems that they may have with ITIL software. Moreover, ITIL Service Support allows users to update their ITIL software and make sure that everything is running smoothly through the use of analysis and configuration. ITIL Service Support is designed to be user-friendly and not overly technical. It is important to use these processes in order to maintain stable ITIL software.

Parts of ITIL Service Support

ITIL Service Support is divided into the various aspects of ITIL software. ITIL Service Support includes Service Desk, Incident Management, Problem Management, Change Management, Configuration Management, and Release Management. By using these various parts of ITIL Service Support, you will be able to maintain a good, stable version of your ITIL software.

Service Desk

The Service Desk is the most popular ITIL Service Support function on the Internet. Service Desk allows users to submit problems to the organization that is supplying the service and allows both the user and the organization to track the entire lifespan of the case in question. For example, a user may submit a problem or question to the Service Desk and then keep track of the original inquiry, whether or not it has been responded to, whether or not the case has been closed, and every message sent between the user and the organization every time the user checks the Service Desk.

Incident Management

Incident Management is used to quickly return the service back to normal and keep adverse effects to a minimum through the use of diagnostic tools and troubleshooting functions. The goal of Incident Management is to fix the service in question as quickly as possible without the problem spreading to other aspects of the organization or business. As service down-time can cause the business to lose profits, Incident Management should always be ready to deploy at a moment’s notice.

Problem Management

Problem Management is similar to Incident Management as it allows for the organization or business to figure out what the problem is and restore the service in question as quickly as possible. However, Problem Management is designed for more longterm purposes than Incident Management. Whereas Incident Management is specifically used to get the service up and running again, Problem Management is used to figure out exactly what went wrong and how to prevent it from ever happening again. Both functions of the ITIL Service Support should be used to ensure that your service or services are running properly.

Change Management

Change Management is an important part of ITIL Service Support. Change Management allows for a business or organization to specifically analyze certain changes that they wish to make to a ITIL service and see how those changes would affect the service before implementing them. By using the Change Management feature, you can see how changes will affect your business or organization before your customers experience the changes first-hand. This can save you a lot of trouble in the long run.

Configuration Management

The Configuration Management process is similar to Change Management but is more focused on how different aspects of the service depend on each other to run properly. Configuration Management is used to label each component of the service in question so that you can see how each piece lays on top of one another. This is important because organizations and businesses depend on their services to either directly or indirectly make a profit. Without knowing what a service is made up of, you will have no way of knowing how to modify it or fix it if something goes wrong.

Release Management

Release Management is used to collect multiple changes and apply them to a service all at once as a new version or edition. The Release Management feature allows you to label what has been changed or updated and show customers or consumers what they have to gain from using the updated service. Release Management is used for large-scale development and deployment.